Privacy Policy
Effective Date: August 7, 2023
Last Updated: October 17, 2025
This Privacy Policy describes how The Balanced Life, LLC (“we,” “our,” or “us”) collect, use, disclose, and protect your information when you visit our websites, communicate with our team, or use our telemedicine and related services (collectively, the “Services”).
We are committed to protecting your privacy and ensuring that your personal and health information is handled in accordance with applicable federal and state privacy laws, including the Health Insurance Portability and Accountability Act (HIPAA) and LegitScript Certification Program Standards.
1. Information We Collect
We collect information directly from you, automatically through our website, and from authorized third parties when necessary to deliver care.
This includes:
Personal Information: Name, date of birth, address, phone number, email, payment details, and identity verification information.
Protected Health Information (PHI): Medical history, symptoms, lab results, diagnoses, medications, and other data necessary to provide telemedicine care.
Technical Information: IP address, device type, browser, cookies, and site usage data to improve functionality and security.
Communication Data: Emails, texts, or messages exchanged with our providers or staff.
We collect only the minimum necessary information required to deliver safe, compliant, and effective care.
2. How We Use Your Information
Your information may be used for the following purposes:
To provide telemedicine consultations, prescribe medications, and deliver treatment plans.
To verify your identity, residency, and location before services are rendered.
To communicate with you regarding appointments, results, or service updates.
To process payments and coordinate with partner pharmacies for fulfillment.
To comply with legal, regulatory, and reporting requirements.
To improve website functionality and user experience through analytics and security monitoring.
We never sell or share your identifiable health information for marketing or advertising purposes.
3. How We Protect Your Information
We use industry-standard administrative, physical, and technical safeguards to protect your information. These include:
HIPAA-compliant electronic medical record (EMR) systems for storage and transmission.
Encryption of data at rest and in transit.
Role-based access controls limiting who may view PHI.
Routine security audits and training for all staff handling patient information.
While no system can be guaranteed 100% secure, we maintain a robust compliance and security program that meets or exceeds industry standards.
4. Information Sharing and Disclosure
We may share information only as permitted or required by law, including:
With licensed healthcare providers and authorized staff involved in your care.
With pharmacies, laboratories, and medical suppliers necessary to fulfill your prescriptions or treatment orders.
With third-party service providers who assist in payment processing, IT services, or EMR hosting — all bound by HIPAA-compliant Business Associate Agreements (BAAs).
When required to comply with court orders, subpoenas, or regulatory obligations.
We do not share PHI with third parties for marketing, lead generation, or advertising purposes.
5. Cookies and Website Analytics
Our website may use cookies and similar technologies to enhance user experience, analyze site traffic, and improve performance.
You can control or disable cookies through your browser settings.
We do not use cookies to collect or store protected health information.
6. Payment and Service Area Verification
To comply with state telemedicine laws, we verify your state of residence and billing address before accepting payment or delivering services.
Patients located outside our authorized service jurisdictions are not eligible to use our telemedicine services.
Our payment system and EMR are configured to flag or block transactions from unauthorized jurisdictions.
7. Data Retention
We retain patient records in compliance with federal and state medical record retention laws.
When data is no longer required, it is securely destroyed or de-identified according to HIPAA and NIST standards.
8. Your Rights
You have the right to:
Access and obtain a copy of your medical records.
Request correction or amendment of inaccurate information.
Request restrictions on how your information is used or shared.
Receive an accounting of disclosures as required by law.
Request communication through secure or alternative means.
Requests can be submitted to provider@thebalancedlifehealth.com.
9. Children’s Privacy
Our services are intended for adults aged 18 and older.
We do not knowingly collect or maintain information from individuals under the age of 18.
10. Changes to This Policy
We may update this Privacy Policy from time to time.
All updates will be posted with a revised “Effective Date.”
Your continued use of the Services after such changes constitutes acceptance of the updated policy.
11. Contact Information
For questions or concerns regarding this Privacy Policy, data protection practices, or to exercise your rights, please contact:
The Balanced Life, LLC
5651 Coventry Lane, PMB 121
Fort Wayne, IN 46804
Email: provider@thebalancedlifehealth.com
Phone: 260-207-4378
